03/14/2011
Minneapolis Fire Department Capt. Shanna Hanson was off-duty when she heard of the I-35 bridge collapse in August 2007. Nevertheless, she grabbed her gear and dove into the Mississippi River in hopes of finding survivors. Television coverage of the disaster made Hanson a local hero. Now, accumulated injuries have taken their toll on the 19-year veteran, so she is taking a $113,000 workers’ compensation buyout and hanging up her fire helmet.
03/11/2011
You’ve had it up to here. Now it’s time to fire a poorly performing employee. As you’re about to do so, the employee wants to tell you something. But you tell her to “zip it.” Nothing she says will change your mind. As this case shows, you better zip it yourself and listen. Here’s why …