10/15/2010
Q. Many of our employees spend most of their time dealing with customers over the phone. For quality control purposes and to make sure workers aren’t making personal telephone calls, we would like to record the calls employees make on company telephones. Is that legal?
10/15/2010
Q. On the U.S. Department of Labor’s Form WH-381 “Employer’s Response to Employee,” there is a line that asks whether the worker is a “key employee” as described in the FMLA regulations. I always check the box indicating that the worker is a key employee. How should I mark these boxes? I consider most of our workers key employees, and I do not want to offend anyone by suggesting that they are not.