12/01/2005
If you’ve ever caught yourself saying— a bit defensively—“I was just being honest,” rest assured that you’re not the only person to have offended a colleague, customer or staff member with your candor. But effective leaders smooth out the rough edges of their candor, with these techniques.
04/01/2005
Q. Our CEO changes his mind constantly. After we agree on a project, he’ll come back to me a day or two later with a different plan. How can I pin him down? —L.G., South Carolina