01/01/2006
Many HR professionals (and most supervisors) aren’t prepared when called to serve as witnesses. One simple mistake can hurt your organization’s chances and damage your professional image. Use these eight tips to create practice sessions for yourself and other employees who serve as witnesses.
12/01/2005
If you’ve ever caught yourself saying— a bit defensively—“I was just being honest,” rest assured that you’re not the only person to have offended a colleague, customer or staff member with your candor. But effective leaders smooth out the rough edges of their candor, with these techniques.