Your HR Career

An empathetic leader? Yes; a pushover? No

07/09/2020

In these difficult times, we look to business leaders to take the helm of their company with confidence and authority. However, now is not the time to rule with an iron fist.

The HR I.Q. Test: July ’20

07/01/2020

Here’s your monthly quiz on HR news and trends.

Even after reopening, prepare for some staff to remain remote

06/30/2020

Redesigning workplaces for social distancing, virus containment and general safety is proving daunting and expensive. No wonder some employers are rethinking whether to reopen.

The critical role all managers play in workplace diversity

06/23/2020

Managers play a critical role in ensuring that a high-level corporate concept of workplace diversity comes to life in a way that all employees can feel, sense and embrace in their professional lives.

6 tips to take care of yourself and your staff

06/07/2020

Employees, managers and companies of all sizes are navigating unprecedented times, and trying to pivot to a “new normal” in personal and professional life. Here are tips all managers can use to reduce the amount of stress you and your teams experience during this time of extreme uncertainty.

Handle customer gripes in 5 steps

05/27/2020

It’s no fun to have someone in your face—but with the right response, you can turn the situation to your advantage. Follow these steps to escape the most common pitfalls.

Stay ever-present when working remotely

05/15/2020

Do you worry that if you’re away from the office and mixing face to face with colleagues for too long, they’ll simply forget how important you are? There are ways to keep injecting your presence even from far away.

Referee a dispute: 3 tactics

04/22/2020

Here are several behaviors and tactics you can use when you need to step in and help settle a dispute.

Apologize accurately and effectively

04/22/2020

Business school professor Maurice E. Schweitzer suggests five kinds of statements you can combine as needed to create an apology that fits the situation.

What will the workplace look like after the pandemic?

04/21/2020

We cannot tell what the future holds. However, the coronavirus will surely have lasting impacts, on our personal lives, on society and on our workplaces. Already, there are hints of how post-COVID-19 work may look.