12/23/2020
When a product or service you’ve purchased for your company goes wrong, your role switches from manager to customer. Yes, you have to call a service rep, complain, and have a problem corrected. Not fun, but as negotiation expert Marc Freeman points out, the skills you’ve learned as a manager will help.
08/26/2016
If part of your job involves dealing with outside employment law attorneys and reviewing their invoices, know what kind of overcharges to look for.