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Training

Keep ‘Customer Preference’ Out of Your Hiring Criteria

02/01/2006

Make sure your hiring managers understand that basing hiring decisions on the prejudices of your customer base is a sure way to land in court. Applicants’ race, age, sex or religion should always be irrelevant. Courts won’t be swayed by claims that customer preferences forced your hiring hand …

You need luck to uncover fraud, but a bit of skill helps, too

01/01/2006

While most workplace financial fraud is discovered by chance, it still pays to institute controls that can identify such scams. A new PricewaterhouseCoopers study of 3,600 employers found that 45 percent of respondents had detected incidents of fraud …

Teach managers to support staff during crunch time

01/01/2006

Overworked and underappreciated: That’s a recipe for brisk employee turnover. By teaching supervisors how to support employees during periodic peak times, you’ll improve retention. Have managers use these four simple steps to reach out to stressed-out workers …

When can nonsexual bullying equal sexual harassment?

01/01/2006

f you think sexual harassment involves only those headline-grabbing actions like groping behind closed doors or demands for sex, you’re wrong. The law also says that if your organization tolerates employees who single out co-workers of one gender for abusive (nonsexual) treatment, you could be liable for a sexual harassment lawsuit based on a hostile environment …

Are you wired for field HR or corporate HR?

01/01/2006

Field HR or corporate HR: Neither career path is necessarily better; each has its own challenges and rewards. But there are important differences between the two that influence your career direction. Knowing those distinctions is a key step in any HR job move …

‘Customer preference’ is no reason for discriminatory hiring choices

12/01/2005
Make sure your hiring managers understand that customer preference should play no part in their hiring decisions. Applicants’ race, age, sex or religion …

When is employee insubordination protected?

12/01/2005
Issue: If an employee believes a boss’s order is illegal, she can refuse to do it. And you can’t punish her for that defiance.
Risk: You could run afoul of …

Look into all bias complaints; even ‘nontargets’ can sue

12/01/2005
Issue: Employees who are negatively affected by workplace discrimination can file lawsuits, even if they aren’t the targets.
Risk: The EEOC is encouraging such whistle-blower suits, which opens a new …

Use safety as a recruiting tool; learn from the best

11/01/2005
Issue: Safety-conscious companies look beyond the bottom line.
Benefit: In addition to reducing costs and boosting morale, safety can be promoted as a recruiting tool to applicants.
Action: Reduce …

Employees can disobey bias-tainted orders

10/01/2005
When an employee refuses to carry out an order, supervisors may automatically think such insubordination is worthy of discipline or firing. Not so fast! That initial response, punish the employee, may …