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Training

Melee in Medway: The Rough-and-Tumble World of Buckeye Banking

07/01/2007

Security National Bank & Trust (SNB) is responsible for a manager who literally kicked a customer out of the Medway branch office, the Ohio Court of Appeals has ruled …

Training on personal protective equipment boosts workplace safety

07/01/2007

Employers and employees know that wearing the proper protective equipment can prevent workplace accidents. But too often employees fail to wear personal protective equipment (PPE), sometimes with disastrous consequences …

Intense training cuts turnover among hourly staff

07/01/2007

At Zeppe’s Pizzeria in Bedford Heights, Ohio, managers focus on experiential training, and lots of it. Franchisees receive a six-week course, but even hourly delivery drivers have up to four days’ training …

Diversity effort includes training next leaders

07/01/2007

Efforts to increase diversity and retention form the basis of two programs at New York-based Deloitte & Touche. The Breakthrough Leadership Program identifies about 25 of the company’s top minority professionals who exhibit leadership qualities …

‘Death audits’ and 6 other ways to avoid benefit errors

07/01/2007
Whether you work with a benefits team of one or 100, chances are you don’t have time to check every calculation you make. Yet simple mistakes can cost an organization millions of dollars in benefits overpayments.

The 7 best benefits to keep older workers in the fold

06/20/2007

Employees age 55 and older—a group growing four times faster than the work force as a whole—make particularly loyal employees, a new study shows. But does your organization offer the type of benefits that will help you retain those older workers until they retire (and beyond)? Some organizations are taking that extra step …

Get the most out of your next HR conference

06/19/2007

If you’re planning to attend a conference soon, think about this: The work you do before the conference is just as important as what you do while you’re there …

Carrot or stick? Motivating managers to finish reviews

06/01/2007

HR can waste lots of time and energy hounding supervisors to complete their performance reviews. Choose the best mix of incentives and penalties to inspire managers to do reviews right and on time …

‘How may I insult you?’ Rude salespeople ignite bias suits

06/01/2007

You’d think the sight of customers paying retail prices with real green money would be a sight for a salesperson’s sore eyes. That apparently wasn’t the case at a Dillard’s department store in Kansas City, which is now facing a messy lawsuit after a saleswoman shunned a customer …

Jury delivers $2.1 million verdict to UPS

06/01/2007

UPS survived a race discrimination lawsuit only to be hit with a $2.1 million verdict for retaliation against a Detroit-area national account manager …