Training

Communication is top benefit at Arizona American Water

01/25/2010

At Arizona American Water, HR goes “overboard” with employee communication, says Senior HR Manager Linda Stillman, sending electronic newsletters around the office, paper newsletters to employees’ homes and setting up teleconferences to share information.

When technological change means jobs are changing too, document the training you offer

01/22/2010

For years, one of the biggest drivers of improved worker productivity has been better technology in the workplace. But all that technological innovation means that employees who want to keep up must be open to training. How you handle that training can make a big difference when the time comes to lay off employees you no longer need because your company has become more efficient or whose skills have become obsolete.

Reprimand, mandate training to cut bias liability

01/19/2010

All employees, regardless of which protected class they belong to, have the right to work in an environment free from hostility. That doesn’t mean, however, that you have to fire every co-worker who does something that might be interpreted as hostile. Sometimes the appropriate response is to reprimand the co-worker and educate her so she’ll change her ways.

Training, recognition keep turnover under control

01/14/2010

In an industry that suffers from 100% annual turnover, Universal Protection Service in Santa Ana, Calif., boasts a much lower rate: 65%. “Anyone in HR will be aghast at that rate because it sounds horrendous,” admits HR VP Paula Malone, “but compared with the industry average, it’s actually good.” The reasons for the relatively low turnover: continuous training and on-the-spot recognition.

Tamp down lawsuits with good promotion records

01/12/2010

In today’s tough economic climate, more and more employees are willing to stay put, applying for promotions instead of looking for jobs in other organizations. That means more competition for promotions—and more opportunities for disgruntled employee to sue when they’re passed over.

Of course you have an anti-harassment policy; now make sure all your employees can use it

01/12/2010

Your organization probably has policies prohibiting sexual harassment, and you probably offer training for supervisors and employees alike on how the policy works. But that simply isn’t enough. You should have multiple ways for employees to report sexual harassment. The more ways you provide, the more likely a court will conclude that an employee who failed to report the harassment was acting unreasonably.

Ohio employers may get $6K per new hire under stimulus plan

01/11/2010

Using money from the federal American Recovery and Reinvestment Act stimulus funding law, a statewide initiative called Project HIRE (Hometown Investment in Regional Economies) could pay Ohio employers $6,000 to train each qualified new worker they hire.

Great! You have an anti-harassment policy; now make sure all your employees can use it

01/11/2010

Your organization probably has policies prohibiting sexual harassment, and you probably offer training for supervisors and employees alike on how the policy works. But that simply isn’t enough. What really matters is what happens once an employee picks up the phone or stops by HR to discuss potential sexual harassment.

Required by law or not, make harassment training mandatory

01/06/2010

Although California, Connecticut and Maine are the only states with laws requiring workplace harassment training for supervisors, employers in other states have followed their lead in an effort to reduce liability for ill-informed behavior of employees, decrease the cost of litigating complaints of harassment and create a more hospitable work environment.

EEOC targets teen harassment; Ruby Tuesday pays $255,000

12/23/2009

The Ruby Tuesday casual dining chain has agreed to pay $255,000 to a group of teenage girls who worked at its East Stroudsburg restaurant after the EEOC filed a lawsuit accusing a manager there of sexual harassment.