09/23/2010
It’s not easy keeping up with the ever-changing U.S. tax code. So TaxMasters, a “tax relief” firm that represents taxpayers who have problems with the IRS, started its own university to help employees stay on top of it. Training focuses on improving customer service, process efficiency and professional development—as well as on the complexities of the tax code and the IRS.
09/17/2010
Employees feel overworked and underpromoted, and two in five of them are looking for new jobs. A new study is the latest to reveal that employees who plan to leave their companies say they feel a lack of communication from management. Here are four things your employees might think they’ll find more of elsewhere: