Training

Ensure management training covers harassment

12/02/2010

Employees who claim they have been forced to work in a hostile work environment often lose their lawsuits because courts are reluctant to guarantee a civil workplace. But employers can’t accept horseplay, yelling, screaming and other unpleasant behavior at work. Here’s why:

Cut your retaliation risk: Make sure training is open to everyone who’s eligible

11/05/2010

Employees who experience retaliation after complaining about bias can sue and win, even if it turns out there was no basis for the original discrimination complaint. The retaliation doesn’t even have to be something serious such as a demotion or firing. It can be something as subtle as lost training opportunities.

Promoting staff into management? Train on anti-retaliation laws

10/28/2010

Sometimes, a new supervisor takes the opportunity to settle old scores with former co-workers. And that can create liability for the employer. So before the promotion kicks in, teach your newly minted managers that federal laws prohibit supervisors from retaliating against workers for everything from taking FMLA leave to filing a workers’ comp claim.

Can we talk? How to tackle tough disciplinary conversations

10/19/2010

Managers often have to confront “challenging” employees who, while typically good at their jobs, too often display unprofessional or downright obnoxious behavior. The best way to tackle such problems is to meet with employees right when you spot the problem behavior. Here’s how to do so in a way that protects the organization from employee claims that they weren’t treated fairly.

Layoffs looming? OK to consider training participation when deciding who goes

10/15/2010

Like other employers, your organization probably is trying to use employees as efficiently as possible. That may include eliminating some jobs and training employees to pick up additional tasks. You may want to consider creating a cross-training program before deciding which employees to terminate. Those who show a willingness to learn new skills and the ability to perform them well are probably the “keepers” on your staff. Just make sure you offer everyone the same opportunity to learn.

The 4 key factors to keep ’em happy & in their seats

10/14/2010

The “at least I have a job” feeling is starting to wear off among employed Americans. After years of taking on new duties at their old pay, many are feeling overworked, underpaid and underpromoted. Two in five of them are seeking new jobs. Here are four key things your employees will look for elsewhere if you’re not providing it:

IHOP owners flipped, harassment onus didn’t

10/12/2010

Flipmeastack, an Illinois franchisee for the International House of Pancakes restaurant chain, will have to implement sexual harassment training and pay out $105,000 following a federal judge’s decision. The decision upheld an earlier jury award to two teenage employees at the franchisee’s Racine, Wis., location.

In-house university helps tax pros keep current

09/23/2010

It’s not easy keeping up with the ever-changing U.S. tax code. So TaxMasters, a “tax relief” firm that represents taxpayers who have problems with the IRS, started its own university to help employees stay on top of it. Training focuses on improving customer service, process efficiency and professional development—as well as on the complexities of the tax code and the IRS.

Address trust, training to keep top performers

09/17/2010

Employees feel overworked and underpromoted, and two in five of them are looking for new jobs. A new study is the latest to reveal that employees who plan to leave their companies say they feel a lack of communication from management. Here are four things your employees might think they’ll find more of elsewhere:

‘Talent’ report helps Deloitte take stock

09/16/2010

At Deloitte, the annual report doesn’t stop with a financial statement. The financial services firm also publishes a “Talent Annuity Report” to chronicle its year in benefits and employee recognition efforts. “We published a Talent Annuity Report because we regard our talent as an investment that generates an annuity,” said CEO Barry Salzberg.