08/12/2008
Savvy business people have long focused on customer lifetime value—the gains to had from cultivating lifelong relationships with customers eager to patronize them again and again. Here are three keys to nurturing those same kinds of relationships with employees—and reaping the same kinds of rewards.
08/12/2008
“Our People Are Our Greatest Assets.” It’s been one of the business world’s favorite clichés for decades. For just as long, it’s prompted eye rolling from the greatest assets themselves. Now a provocative BusinessWeek article takes HR to task for allowing talking the talk to stand in for walking the walk. Do any of these accusations sound familiar?