12/16/2010
Pasta maker Barilla America scored a big “zero” with employees last year: zero work stoppages due to faulty processes, plus overall employee turnover decreased to 8.1%. Reason: A $50 million overhaul of the organization’s 18-year-old IT systems and work processes gave employees the tools they needed to increase speed and improve efficiency.
12/15/2010
Will a court acknowledge a company “policy” that doesn’t exist on paper? One court recently did—even though the policy wasn’t written anywhere—because the policy was being followed by all managers. Still, when in doubt, it’s best to write it out.