01/10/2014
Q. A client took video of one of our employees talking on the phone and swerving all over the road when driving a group of children in the course of her job. We suspended the employee. Now the employee is demanding to see the video. Must we let her?
01/09/2014
Ohio residents do the most to put the cuss in customer, using profanity in one out of about every 150 phone calls to customer service centers, according to a Marchex Institute study. The potty-mouth Buckeyes were followed by residents of Maryland, New Jersey, Louisiana and Illinois.