08/12/2008
Savvy business people have long focused on customer lifetime value—the gains to had from cultivating lifelong relationships with customers eager to patronize them again and again. Here are three keys to nurturing those same kinds of relationships with employees—and reaping the same kinds of rewards.
08/01/2008
Your organization wouldn’t offer flexible work arrangements like flextime and compressed workweeks if managers didn’t believe the benefits—better employee engagement, recruitment and retention—outweighed the costs. Still, a recent survey by Hewitt Associates found that few organizations have formal and consistent policies in place to manage their flex programs …