05/01/2006
Because customer service employees are on your front lines every day, don’t just rely on a résumé and a good first impression to choose such vital personnel. New low-cost online tests can help you determine who has the right stuff …
04/01/2006
If you think that you can forget about a discrimination dispute just because the employee doesn’t file an EEOC complaint within the allotted time, you may be in for a surprise. As a new court ruling shows, the EEOC can sue your organization years, or even decades, after the alleged discrimination took place …