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Testing

Use online tests to find best customer service staff

05/01/2006

Because customer service employees are on your front lines every day, don’t just rely on a résumé and a good first impression to choose such vital personnel. New low-cost online tests can help you determine who has the right stuff …

Know the Legal Boundaries of Employee Lie-Detector Testing

03/01/2006

In most cases, requiring private-sector employees to take polygraph tests will create more harm than good. That’s because the Employee Polygraph Protection Act makes it illegal to "require, request, suggest or cause an employee or prospective employee to take or submit to any lie-detector test," except in limited circumstances …

Make sure your physical tests gauge realistic demands of the job

02/01/2006

Any tests you use to screen applicants should relate to the job, and you must be prepared to prove that they do. If you can’t and a protected group of workers (e.g., women, minorities) tend to score poorly, you’re just asking for a lawsuit …

Don’t guess about a worker’s condition; test and inquire

02/01/2006

If you treat employees as if they’re disabled, they’ll garner ADA protections even if they’re healthy as horses. Wait for skills testing and medical results to determine an employee’s condition; don’t make snap judgments …

Push hiring managers to specify their applicant criteria

12/01/2005
Issue: Too often, hiring managers will poorly define to HR the type of employee they’re looking to hire.
Risk: This can result in wasted time and costs, plus mounting frustration …

Drug-test cheating on the rise; fight back with random tests

10/01/2005
Can you trust negative drug test results anymore?
The Internet is flooded with products, more than 400, according to a Business Insurance report, that help employees and job candidates cheat …

Drug testing is perfectly legal … if done properly

10/01/2005

Q. I have an employee who says that our drug-testing program is a violation of his constitutional rights. What can I tell him (or show him) to prove that we’re well within the law? —S.H., Texas

Use random tests to combat drug-test cheaters

10/01/2005
Can you trust negative drug test results anymore? The Internet is flooded with products, more than 400 by one count, that help employees and job candidates cheat on drug tests. The …

Smoke out applicants’ lies with savvy interviews, testing

09/01/2005
Issue: Experts say that up to 30 percent of job-seekers stretch the truth or flat-out lie on their rèsumès. Benefit: By approaching applicants and their rèsumès more skeptically, you’ll have …

Review your personality test: Is it an illegal ‘medical’ exam?

09/01/2005
Issue: A recent court ruling says certain employment personality tests may violate the ADA.
Risk: If your test screens out people with mental disorders, it could be deemed an illegal …