05/28/2008
One of the best ways to sink a discrimination defense is to come off as defensive, angry and vengeful. That’s why you need to train all supervisors and managers on how to initially handle discrimination complaints. Tell them that no matter how outrageous the complaint, the only proper response is to explain exactly how the employee should report what happened …
05/28/2008
Like any responsible employer, your organization probably has a comprehensive employee handbook that details your internal policies and how you handle disciplinary decisions. But no handbook can cover every possible situation. So it’s not enough for supervisors and managers to simply cite a particular rule violation as the reason for firing or suspending an employee …