Retention

‘Circle of Growth’ keeps call center turnover low

06/05/2009

In an industry that suffers an 80%-plus turnover rate, The Beryl Companies’ Dallas-based call center loses just 17% of its employees each year. Founder and CEO Paul Spiegelman attributes the low turnover to what he calls his “Circle of Growth” philosophy.

Summer staff get-togethers for every budget

06/02/2009

While you may not have been partying much at the office lately, some employers see summer as an ideal time for an all-staff get-together. Instead of spending a lot on flowers and glassware rentals, get creative with these summertime themes.

U.S. workers using less vacation time, survey says

05/04/2009

Online travel agent Expedia.com probably didn’t hear what it wanted to hear when it conducted its ninth annual travel survey. More than a third of workers said they won’t use all of their vacation this year. The primary reason cited? Work-related pressure.

‘Pick the tomatoes off my sandwich!’ Are your managers overusing the ‘other duties as required’ clause?

04/27/2009

Many job descriptions conclude with the catchall requirement that employees must perform “other duties as required.” But are some of your supervisors expanding that definition to ridiculous extremes? Such nonwork-related duties are certain to annoy employees, which will hurt retention. At worst, they could create safety hazards and legal claims. Encourage supervisors to keep employees strictly focused on business-related work that furthers the company’s—not the boss’s—goals.

8 ways to trim marginal benefits, max out those that work

04/14/2009

In today’s pared-to-the-bone business environment, you can’t waste time or money offering benefits no one cares about. If you haven’t already, now’s the time to take a magnifying glass to your benefits. Look for efficiencies in these eight places.

In wake of AIG debacle, 10 steps toward better bonuses

04/07/2009

Bonuses have gotten a bad name lately. But the howls of outrage that followed news of AIG execs’ huge retention bonuses shouldn’t sound the death knell of pay for performance. Here are 10 tips for making your bonus system work in today’s economy.

Shopping sprees, cruises keep showroom staff on board

04/07/2009

Employees who do a good job for Fun Bike Center Motorsports in Lakeland, Fla., reap rewards like Caribbean cruises and grocery store shopping sprees. “They’re great morale boosters,” notes Jenny Brown, assistant to the president. “We have a leader who truly believes in investing in his people.”

Former Wachovia exec doing well at Wells Fargo

03/31/2009

Enough doom and gloom already! Here’s a feel-good story! Sure, the AIG bonus debacle has soured the financial world on retention bonuses, but one company is still offering stick-around cash. To be precise, Wells Fargo is paying a bonus to keep one particular employee.

The death of one-size-fits-all benefits: Tailor rewards to generational differences

03/26/2009

Nearly a third of HR professionals plan to alter their total rewards programs with generational preferences in mind, according to the new Top Five Total Rewards Priorities survey. That figure is likely to increase significantly in the future because the workforce is becoming more multigenerational—especially as older workers remain longer to rebuild their nest eggs.

8 rules for recognizing and rewarding employees