Productivity / Performance

Document all discipline, every complaint

01/03/2011

Some employees may manufacture complaints when they think they’re in trouble at work. That’s why it’s so important to maintain good records of all work problems, discipline and complaints. Employers that can prove they were raising concerns about performance before the employee complained about discrimination or harassment effectively cut the causal link between the complaint and the alleged retaliation.

Update job descriptions to include new duties

01/03/2011

If you don’t have accurate and up-to-date job descriptions, you’re probably courting trouble—especially if an employee develops a disability and wants a reasonable accommodation. That’s because what an employee considers a job’s essential functions may not jibe with your assessment.

Past tolerance of misbehavior doesn’t mean it can continue

12/30/2010

Some employees believe that if their supervisor tolerates misconduct, those further up the workplace hierarchy can’t do anything about it. That’s not true.

Scrooges on staff? 8 ways to turn ’em around

12/21/2010

As another year winds down, the economy isn’t the only thing that’s in a slump. Plenty of workers are in the doldrums, too. They feel stuck in their jobs because new ones are hard to come by. They can’t afford to retire. So they’re not performing as well as employees who look at their jobs as labors of love. Here’s how HR can help get them back on track.

Siemens employees get big post-recession bonus

12/20/2010

Now that the worst of the economic crisis seems to have passed, Berlin, Germany-based electronics and powerhouse Siemens in December said thanks to its employees worldwide with “special payment” bonuses totaling $430 million. Nonmanagement employees in the United States received almost $100 million.

New IT system helps Barilla cut down turnover

12/16/2010

Pasta maker Barilla America scored a big “zero” with employees last year: zero work stoppages due to faulty processes, plus overall employee turnover decreased to 8.1%. Reason: A $50 million overhaul of the organization’s 18-year-old IT systems and work processes gave employees the tools they needed to increase speed and improve efficiency.

Employee returning from FMLA leave? Don’t demand heroic catch-up

12/14/2010

Exempt employees are generally expected to work as long and as hard as they need to in order to get their jobs done. But that doesn’t mean employers should expect exempt employees returning from FMLA leave to burn the midnight oil to get caught up if no one took up the slack during the absence. Insisting on that is an invitation to be sued for retaliation.

Beware disciplining worker who has claimed harassment

12/01/2010

Unless an employee has a poor performance history, don’t fire him a few days after he reports harassment.

Do your best to promote workplace civility, but don’t sweat faux pas that weren’t meant to offend

12/01/2010

Good employers strive to create a workplace that’s as respectful and civil as possible. But even in organizations that try their best, supervisors and managers sometimes mess up. A poor choice of words or an ill-timed joke can create tension and inflame passions. Mistakes like those don’t necessarily mean the employer is destined to lose if an employee sues.

15 ways to unlock creativity and generate ‘light bulb’ moments

11/30/2010

Whether they express them or not, your employees constantly have creative ideas swimming in their heads. How can managers get employees in the right atmosphere to generate such ideas and put them into words? Here are 15 simple steps, according to a new book, Attention!, to help you and your employees spark creativity and produce great ideas: