Productivity / Performance

Lower employee stress to raise performance

05/11/2011

Studies show that workplace stress has increased over the past several years and that productivity can drop if employers don’t address the problem. Here are just some of the issues likely stressing your staff—along with suggestions on how HR can help.

4 ways to make telework work

05/03/2011

More than 33 million Americans now work remotely at least one day per month, according to the nonprofit WorldatWork. Here’s how work-from-home arrangements operate in organizations nationwide, according to a recent survey. Plus, learn what managers must do to make the most of their teleworking staff members.

Showing sympathy doesn’t create ADA liability

04/18/2011

Employees who turn out not to meet the definition of “disabled” can still sue for disability discrimination based on their employer’s perception that they are disabled. That doesn’t mean, however, that supervisors can’t express concern and sympathy when an employee reveals a problem. Nor does it mean they can’t offer accommodations at that point or explain what types of leave are available.

Employee complained about discrimination? That doesn’t excuse shoddy or dangerous work

04/15/2011

Employees who file EEOC or other complaints about discrimination are protected from retaliation for doing so. But that doesn’t mean employers aren’t allowed to discipline employees who have complained—if the situation legitimately calls for discipline. You must, however, be very careful to document the underlying reasons.

Accommodate disabled workers, but don’t accept mediocre job performance

04/15/2011

Yes, employers must reasonably accommodate employees with disabilities. But that doesn’t mean they have to provide a perfect workplace—or tolerate subpar performance. Instead, make the accommodations that are reasonable. If the employee still can’t perform her job’s essential functions, you can terminate her.

Moving beyond carrot-and-stick motivation

03/24/2011

Encouraging autonomy doesn’t mean discouraging accountability. Rather than hovering, managers and HR should presume people want to be accountable and then provide the “scaffolding” to help new employees find their footing.

Nice work if you can get it: 12 years of full-time time off

03/22/2011

Heads are rolling in Norfolk, Va., following the discovery that a government worker who was suspended 12 years ago and hasn’t done a day of work since then has been drawing a paycheck the whole time. And get this: Now that she’s been officially fired, she’s suing.

Require medical exams if they’re job-related

03/18/2011

You may have read that employers aren’t permitted to force employees to take medical exams because they could reveal a disability. While pre-employment, pre-job-offer medical exams are barred, there are times when medical exams are fine. The key is whether the exams are job-related and consistent with business necessity.

How to avoid the FMLA ‘no-fire’ zone: Prorate performance goals to account for FMLA leave

03/18/2011

Sometimes employees will suddenly request FMLA leave when they know they face termination because they’re not meeting their performance goals. They think no one can be fired while on FMLA leave. Wrong! You can fire such a worker—as long as you first make performance goal adjustments that take their FMLA leave into account.

Feel free to offer constructive criticism when evaluating employees–even good ones

03/15/2011

You may have employees who perform well but could do better—and you might have some ideas about how they can do that. So at evaluation time, you rate them as good or even excellent employees and want to include some specific suggestions in the narrative part of the evaluation. But you also know that some employees are sensitive to criticism. What should you do?