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Productivity / Performance

Just asking for help doesn’t trigger accommodation process

06/04/2008
If employees’ disabilities aren’t obvious, the ADA doesn’t protect them if they don’t make it clear they have a disability. Only after an employee reveals he has a disability are you obligated to pursue reasonable accommodations. Vague requests such as asking for “more help” aren’t enough to trigger the ADA …

Tell supervisors: No stereotyping based on national origin

06/03/2008
It’s important to remind all supervisors to judge employees on their individual merits—and not to indulge stereotypes. As the following case shows, using stereotypes in any critique of job performance may be enough evidence of national origin discrimination to merit a possible jury trial …

Fire away … but be prepared to defend terminations

06/03/2008
Employment terminations fall into several categories. Whether the situation involves new hires who didn’t work out, firings for cause or performance issues, or voluntary resignations, terminations often lead to litigation. For each type of termination, there are some common ways employers can make sure they can defend themselves if challenged …

Objective evaluations get lawsuits dismissed

05/27/2008
The quality of your performance evaluation process—whether it is objective or subjective—can determine how a discrimination lawsuit turns out. Handle evaluations improperly, and a case can linger for months. Do it the right way, and the case may be dismissed immediately …

Keeping employee’s performance up during a divorce

05/22/2008

Q. “One of our employees is going through a divorce. She’s making more mistakes at work and is overly sensitive to constructive criticism. I think she needs a vacation—can we require it? Any suggestions on how to help her without sacrificing job performance?” …

Are workers fully engaged? Ask right questions to find out

05/22/2008
Many organizations conduct periodic employee engagement surveys to check the  pulse of their work forces. Surveys can accurately measure engagement, but only if they include the right questions. If you’re creating your own survey, use some of the following 17 questions that go to the heart of the issue …

How to measure an employee’s ‘intangible’ traits

05/22/2008
As part of the performance-review process, supervisors are typically called upon to evaluate employees on the basis of intangible factors, such as cooperativeness, dependability and judgment. The higher up the organizational chart, the more important those traits become. Yet most supervisors find intangibles the most difficult factors to evaluate, probably because they seem so personal. […]

Absence from boss doesn’t make employees fonder

05/22/2008
Telecommuting isn’t for everybody … or every job. Contrary to popular belief, employees don’t relish time away from bosses as much as you might think …

17 Questions to Determine if Workers are Fully Engaged

05/22/2008
Don’t think you can pick out disengaged workers from a lineup. Employees usually check out mentally long before you spot the obvious signs—poor productivity, absenteeism, lousy customer service. Find out whether your employees are fully engaged in their work by asking them these 17 questions.

5 survival tips: Seek employee help to weather the recession

05/20/2008
It’s not easy for employees to hear that economic tough times mean they’re not getting a pay raise or that their jobs are in jeopardy. Having to deliver the bad news may be almost as hard. Here are five ways to make the most of a difficult situation—and invite employees to be part of the solution.