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Employee Relations

Termination following customer complaint

08/05/2008
Q. We recently received a customer complaint about a short-term employee who was already on a “last chance” warning for work errors. Can we fire her now, or do we need to first investigate the complaint? …

Take harassment seriously, even if complaint comes late

08/04/2008
Don’t dismiss a sexual harassment complaint just because an employee waits to come forward. A recent 5th Circuit Court of Appeals case shows that employees can prove they really did feel harassed even if they waited a long time before complaining …

Rep. Green asks for investigation into fatal Goodyear explosion

08/04/2008
U.S. Rep. Gene Green, D-Houston, in a letter to the U.S. Chemical Safety and Hazard Investigation Board (CSB), called for an investigation into the fatal explosion that occurred June 11 at a Houston Goodyear facility that makes synthetic rubber for tires …

Utah firm requires employees to take off their pants

08/01/2008
Employees of Richter7, a Salt Lake City-based advertising and public relations agency, weren’t allowed to wear long pants to work last month. The organization’s no-long-pants policy lasted four weeks during this summer’s dog days as part of a push to beat the heat …

Online financial advice firm allows unlimited time off

08/01/2008
Executives at Alexandria, Va.-based The Motley Fool expect the web-based financial advising firm’s 180 employees to get their work done. Once they do, they can take as much time off as they want—with pay …

Employees have paid time off to volunteer in community

08/01/2008

Daimler Financial Services in Farmington Hills, Mich., not only gives its employees an extra paid day off every year so they can do volunteer work but also helps them find charities in need of help.

Are you a micromanager? Control the process, not the people

08/01/2008
As a manager, you must remain involved in your employees’ activities. But where does involvement stop and micromanaging begin? Sticking your nose too deeply into an employee’s work process can be counterproductive. Let’s say you overheard an employee refer to you as a micromanager. To find out if it’s true, answer the following questions using […]

Face-to-Face talk best bet for helping cope with slump

08/01/2008
CEOs who participated in a recent survey conducted by Vantage Research agreed that an economic downturn isn’t the best time to make bold, sudden business moves. Instead, they advocate “hunkering down and building up the business” in tempestuous fiscal times like these …

What is the ‘Lifetime value’ of your employees?

08/01/2008
Businesses have always understood the value of cultivating lifelong relationships with customers eager to patronize them again and again as their lifestyles change and they need new products or services. Nurturing those same kinds of relationships with employees has just as much value …

You have to work hard to get this much bad press

08/01/2008
The Ohio Civil Rights Commission is investigating a possible abusive environment at Chrysler’s Toledo North Assembly Plant in light of 45 civil rights complaints made by workers there in just 18 months …