11/10/2010
Disputes between co-workers and between employees and their bosses are almost inevitable—which is why every HR professional must know how to gather the necessary facts to find out what’s going on. Take some time to think about and plan your inquiry even for simple, seemingly routine issues. If the situation is complicated or raises a red flag about possible legal claims, a well-planned investigation can be critically important.
11/08/2010
Remind supervisors: They can’t be careless about documenting poor performance, tardiness and other indications that an employee isn’t performing as well as expected. Good records provide the basis for valid discipline.