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Employee Relations

Has the recession changed productivity expectations?

02/04/2011
A full 86% of U.S. executives say their company demands more time and commitment from employees now than when the recession began, according to Deloitte’s 2010 Ethics & Workplace Survey.

Addressing performance problems: 7 steps to success

02/01/2011
Talking with employees about performance problems can be uncomfortable for any manager. But it’s also a crucial part of the job and, if done well, will ultimately make a manager’s job much easier. Feel free to pass along these seven performance-improvement tips to your organization’s managers.

Block inadvertent bias from creeping into reviews

01/31/2011
When drafting performance reviews, every manager aims to be fair and consistent. But research shows that, too often, a concept known as “rater bias” can subtly—and inadvertently—influence a manager’s ratings. Here are the six most common types of bias to be aware of when drafting reviews or other types of feedback:

Track potential disciplinary problems as they occur

01/21/2011
For most problem employees, deteriorating behavior and performance is a gradual process. Smart employers track the downward trajectory along the way.

Use independent investigation to prove you’re not biased

01/21/2011
Employers can sometimes be held liable if they rubber-stamp recommendations that come from supervisors who discriminate. Your best defense is to conduct a truly independent investigation before making disciplinary decisions. That will cut the liability cord.

After employee has complained, be prepared to defend even minor work changes

01/21/2011
Employers can defend against alleged retaliation by showing they had a good reason for the adverse action. For example, if a supervisor moves an employee to another position for a legitimate management reason, that’s not retaliation. Consider the following case.

When deciding on employee discipline, you don’t have to be absolutely right–just fair

01/21/2011

Supervisors have to make decisions on how to run the workplace every day. They can’t spend hours deliberating every move. Imagine how little actual work would get done if supervisors had to double-check every decision to make absolutely sure it was correct. Fortunately, courts don’t require perfection from employers—just assurance that they acted fairly and in good faith.

Who’s doing a better job: Your boss or the CEO?

01/20/2011
Employees rate the current performance of their immediate supervisor higher than the performance of their organization’s CEO, according to an annual employee engagement survey by APCO Worldwide consulting firm.

5 mistakes to avoid when recognizing employees

01/18/2011
If a star employee has ever surprised you during an exit interview by saying she had been dissatisfied with her job for a long time, you’re not alone. It’s common to find a vast divergence between employee satisfaction and management’s take on the situation. Managers frequently make five big mistakes that can send your valued employees packing. Luckily, they’re easy to fix.

Winter of discontent: 10 tips to help workers through bleak months

01/17/2011
There are two seasons almost everyone looks forward to: the winter holidays and summertime. The first now seems like a distant memory, and the other is still months away. That can make this time of year feel a little bleak, and it can make work productivity lag. Show your employees that you understand the midwinter doldrums and you care enough about them to try to help them through it.