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Employee Relations

Problem employee both brash and unskilled? Focus on performance issues when disciplining

03/01/2012
Where should you focus if an employee is both difficult to get along with and doesn’t perform as well as she should? It’s actually an easy call. Avoid a potentially successful lawsuit by focusing on poor performance rather than demeanor or other subjective problems.

A 360-degree review can be used to show process was fair

03/01/2012

Some employees can never seem to see that their bad attitudes and behaviors cause workplace problems. Confronted with complaints, they inevitably claim their subordinates or customers are wrong. When they’re finally terminated, they’re quite likely to sue. That’s when it’s handy to have a performance appraisal process that uses 360-degree reviews.

Always assume termination will be challenged

03/01/2012

Here’s a good rule of thumb when disciplining employees: Consider it a given that if discipline leads to termination, the entire disciplinary decision-making process will be challenged in court. That’s why you must carefully document every disciplinary action, starting with warnings.

Fun, food, fundraisers keep workers on board

02/29/2012
A key to excellent customer service, notes Men’s Wearhouse CEO Doug Ewert, is “a fun, rewarding work environment that our customers also enjoy.” That environment, combined with exceptional service, he says, “keeps our customers coming back.”

Former employees to collect overdue profit-sharing funds

02/27/2012
Mentor-based North Coast Wood Products has settled a Department of Labor lawsuit alleging the company’s owner illegally diverted money from 11 participants in the now-defunct company’s profit-­sharing plan.

Just worried about discipline? Employee can’t sue yet

02/27/2012
Employees won’t get far if they try to sue their employer over discipline that has yet to occur.

Boss recommends firing? Check for bias

02/27/2012
Before disciplining or discharging an employee based on a supervisor’s recommendation, make sure you independently investigate the reason. That’s the only surefire way to avoid “rubber-stamping” a biased supervisor’s hidden agenda.

Do you have an official policy that regulates romantic relationships between co-workers?

02/21/2012
In the workplace, love may be in the air, but most employers turn a blind eye.

Annual meeting inspires, while skirting business talk

02/21/2012

The 100-plus senior managers who attend the annual meeting of nationwide retirement community firm Aegis Living talk about everything except business. Instead, they listen to inspirational speakers and celebrities, whose iden­tities are not revealed until the guests are in­­tro­­duced.

AT&T focuses on Hispanic diversity

02/20/2012

As part of its diversity effort, AT&T has beefed up its efforts to include Hispanic employees at all levels of its business. Its program includes building a diverse workforce—Hispanics account for 12% of AT&T employees.