03/01/2012
Here’s a good rule of thumb when disciplining employees: Consider it a given that if discipline leads to termination, the entire disciplinary decision-making process will be challenged in court. That’s why you must carefully document every disciplinary action, starting with warnings.
02/29/2012
A key to excellent customer service, notes Men’s Wearhouse CEO Doug Ewert, is “a fun, rewarding work environment that our customers also enjoy.” That environment, combined with exceptional service, he says, “keeps our customers coming back.”