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Communication

Take the drama out of disagreement

02/26/2020
How can we sidestep drama in our conversations when we live in a world of hyper-politicized and confrontational behavior?

Survey: Workers want info on financial performance

02/18/2020
Should companies open their books to employees? New research from global staffing firm Robert Half Management Resources shows a majority of workers—82%—are interested in hearing about their organization’s financial performance.

How to collaborate with virtual co-workers

02/18/2020
If you work virtually—or others on your team do—follow this advice to make collaboration simpler and more effective.

How to have those ‘tough talks’ with employees: 10 tips

11/21/2019
Tough conversations can actually strengthen relationships and help both parties grow personally and professionally—if you handle them the right way. Here are 10 tips for having those difficult conversations from Quint Studer, author of the bestseller The Busy Leader’s Handbook.

Harness the power of the thank-you note

10/11/2019
If the last time you remember penning an actual thank-you note was at age 10 when your mother insisted you couldn’t spend the birthday money Aunt Helen sent until you wrote one, you’re missing out on a simple way to connect with others—and enhance your own life.

Write memos that people will read

08/28/2019
If a subject is important enough for you to write a memo, take the time to write it in a way that people will read it through. Deliver effective messages with these actions.

How to deliver bad news to employees

07/30/2019
Even when business is good, HR occasionally must do the organization’s dirty work by delivering bad news. The next time you have to pass along bad news to employees, remember these pointers.

Choosing the right words: What to say when …

06/24/2019
Three tricky communication scenarios, and many solutions for them.

Head off a lawsuit with an apology?

06/19/2019
Some attorneys now advocate that an often-overlooked option of simply saying “I’m sorry” in certain situations may actually soothe feelings, and even defuse legal action.

6 common reasons bosses withhold praise

05/23/2019
Employees who are recognized for their efforts are generally contented—and contented employees rarely sue their employers. Train managers to beware these common excuses for withholding praise—and what to do instead.