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Communication

Don’t put too much stock in initial staff surveys

07/01/2003
If you’ve just started surveying employees about job satisfaction and workplace improvements, the first surveys will show unusually low scores. That’s because employees have lots of pent-up negative comments if they’ve …

Don’t sugarcoat benefit changes

05/01/2003
Many companies are cutting costs by changing their employee benefits programs. But don’t shoot from the hip when explaining these changes to employees, …

Treat disability assistance requests with speed, or risk court action

05/01/2003
When an employee asks you to accommodate her claimed disability, don’t put the request on the back burner.
The Americans with Disabilities Act (ADA) requires an “interactive process” with employees …

Monitoring staff phones? Hang up when you realize it’s a personal call

05/01/2003
You can monitor your employees’ communications, within reasonable limits. But you can’t let your monitoring escalate to eavesdropping and violate workers’ …

Don’t try to block employee’s lawyer from talking with your staff

03/01/2003
If Disgruntled Don in accounting sues your company, his lawyer can talk with other employees and, under most state laws, there’s not much …

Shutdown caused by sudden loss of business won’t trigger WARN Act

02/01/2003
An automobile-parts manufacturer got a jolt when a major customer refused to pay for a shipment and ceased all future orders without warning. That forced the manufacturer …

Focus on tangible perks to retain best workers

02/01/2003
Are HR professionals in tune with their employees’ wants and needs? Not exactly, suggests a survey of more than 1,000 employees and HR professionals by USA Today …

Whistle-blowers gain courage thanks to Time honor

02/01/2003
More than ever, it’s important to keep lines of communication open with employees and to make sure they can air grievances without fear of retaliation. Reason: …

Prevent pro-union postings at work by limiting personal solicitations

12/01/2002
After a union launched an organizing campaign at an Arkansas hospital, a nurse put up a screen saver on a hospital computer that said “Look for the U.” Her supervisor gave …

COBRA: Foolproof administration is key to compliance

12/01/2002
THE LAW. The federal Consolidated Omnibus Budget Reconciliation Act (COBRA) of 1985 requires companies with group health plans to continue offering health insurance benefits to employees and their dependents for a …