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Communication

No need to rush and upgrade to Office 2003

12/01/2003
The reviews are in. Here’s the verdict: Upgrade to Microsoft’s new Office 2003 version only if you handle large volumes of e-mail, use a network and plan to install Microsoft’s server …

Prevent ‘cubicle rage’: 6 steps to calming an angry employee

12/01/2003

At your small company, the buck stops with you. So how can you handle an angry employee’s complaint and resolve his or her problem without adding more stress to your day? Use the following six A’s to deflect anger without taking the blame.

Not every government e-mail is public record

11/01/2003
A Florida newspaper requested copies of all e-mails sent and received by two city workers. The city gave up only e-mail related to their government work. The newspaper sued to obtain …

Pay attention to telecommuters’ health and safety risks

11/01/2003
Companies may be expanding their use of telecommuters, but they’re all but ignoring many of the health and safety issues involved.
That’s the message from experts at a recent National …

Nonunion firms: Acquaint yourselves with labor-relations law

11/01/2003
Your organization isn’t unionized, so you shouldn’t care about the National Labor Relations Act (NLRA), right?
Wrong! The NLRA applies to all employers, including nonunion ones. And the law’s impact …

Enlist employees’ help to win the health-cost battle

11/01/2003
Issue: Strong communication with employees is a vital part of controlling health care insurance costs.
Benefit: Employees who understand the forces driving up their premiums are more likely to play …

Can you accommodate disabilities you don’t know about?

11/01/2003
Issue: The Americans with Disabilities Act requires disabled employees to advise you about their need for accommodation. Benefit: Courts will side with you if you can …

Your ideas: When to hold ’em, when to fold ’em

11/01/2003
Issue: Weigh and incorporate feedback on your ideas before “going public” with them.
Benefit: See the flaws in your plan, and spot opposition early on, so it, and your …

How to conduct positive, valuable assessments

11/01/2003
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Show managers why discipline must remain confidential

10/01/2003
Issue: If managers “go public” about employee discipline, it could spark an invasion-of-privacy lawsuit.
Risk: Jury awards and damaged employee morale, leading to turnover …