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Communication

Can you require employees to speak English around customers?

12/01/2005

A narrowly tailored English-only policy that is designed to serve legitimate business needs is not discriminatory, says the EEOC. To be valid, the policy should spell out when English is required and let employees converse in any other language at all other times …

Cell-Phone Policies: Be Safe, Not Sorry

12/01/2005

Q. We’re considering giving cell phones to our field employees, rather than desk phones. What kind of policies should we have in place for personal cell calls on those phones? —J.B., Florida

Don’t try to silence employees who compare pay & perks

11/01/2005
Issue: The National Labor Relations Act (NLRA) makes it illegal to punish employees for discussing pay, benefits or working conditions.
Risk: Many employers believe that such NLRA restrictions apply only …

How to deal with a disrespectful employee

11/01/2005

Q. One of our employees constantly twists everything I say around to make the situation seem worse than it is. For example, when I put her paycheck on the counter because she was doing something, she told others that I threw it at her. She has lied about many incidents. I have spoken with her several times and indicated that her actions are unprofessional and disrespectful. This is not good for my reputation. I need a solution. —S.W., Texas

Using insensitive nicknames can spell bias

10/01/2005
Issue: Some supervisors, particularly males, try to bond with employees by giving them nicknames.
Risk: When nicknames are insensitive to a protected class (race, ethnicity, etc.), they could trigger hostile-environment …

Pitch your great ideas by brushing off the naysayers

10/01/2005
Issue: Winning over the higher-ups with your ideas is a key component to success.
Risk: “Negative Nellies” in your workplace can kill your best ideas unless you’re prepared to fend …

Heed looming deadline for Medicare drug-plan notices

10/01/2005
Issue: The 2003 Medicare reform law adds a new paperwork burden for some employers.
Risk: Failing to provide “creditable coverage notices” by Nov. 15 could bring unwanted heat from the …

Watch those nicknames: Turning El-Hakem into ‘Hank’ spells bias

09/01/2005
You know that ethnic slurs and name-calling have no place in the workplace. But a new court ruling proves that any kind of ethnic intolerance can be punished.
If supervisors …

Don’t waste money buying government forms or posters

09/01/2005
Several government agencies are alerting business owners that they don’t need to pay for most forms and posters they’re required to use and post in
their workplaces. Those documents are …

What to include in a camera-Phone policy

09/01/2005

Q. I’m looking to create a company policy regarding cell phones with photographic capabilities. Any suggestions? —L.B., California