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Communication

Prevent employee anger before it starts: 5 tips

04/01/2006

One wrong move (especially during the firing process) can send employees running for courthouse. Teach supervisors to avoid unnecessarily angering employees by pointing out the following common mistakes …

Better communication = better performance

04/01/2006

A new study proves what you may intuitively know: Organizations that communicate effectively with employees outperform those that don’t …

Take Employees’ Pulse With Low-Cost Online Surveys

03/01/2006

Web-based surveys let you collect employee feedback on everything from benefits to where to hold the holiday party. Online surveys are cheaper and easy to administer. Here are some of the best online survey sites …

12 Real-Life Employee Appreciation Strategies That Work

03/01/2006

March 10 is Employee Appreciation Day, but you can show your gratitude throughout the year. Studies show that employees who feel valued are more likely to stay … Choose your favorite ideas from among these real-life suggestions …

Plan Ahead for Take-the-Kids-to-Work Day: April 27

03/01/2006

Annually, the fourth Thursday in April (April 27 this year) is Take Our Daughters and Sons to Work Day, hosted by the Ms. Foundation for Women. To head off requests and confusion about whether/when the kids can come, establish some ground rules …

Set a clear policy on confidential talks with employees

02/01/2006

Should you guarantee employees confidentiality when they voice complaints to you or to supervisors? Blanket promises of confidentiality could blow up in your face; some laws require you to report illegal or unethical conduct …

The 3-Step Method for Giving Clear Instructions

02/01/2006

You may think you’re giving clear instructions, but you lost her back at Step 14a. People want to know three things: 1. What am I supposed to do? 2. By when? 3. In what order? …

Evacuation planning: Pay attention to ADA responsibilities

01/01/2006

While the ADA was created to stop employment discrimination, the law also requires you to provide equal access (and possibly accommodations) for disabled employees in the area of emergency evacuations from your workplace …

Draft questions to predict young applicants’ true potential

01/01/2006

Hiring younger workers for entry-level and managerial-trainee jobs poses unique challenges. Because those applicants have little or no experience under their belts, interviewing requires special insights. To predict job success, focus on applicants’ maturity level by asking the right questions and looking for certain nonverbal cues …

Teach managers to support staff during crunch time

01/01/2006

Overworked and underappreciated: That’s a recipe for brisk employee turnover. By teaching supervisors how to support employees during periodic peak times, you’ll improve retention. Have managers use these four simple steps to reach out to stressed-out workers …