06/04/2008
Conflict happens in all corners of the workplace. But if issues aren’t settled, bad things can happen: Good people quit, morale can plummet and, sometimes, violence can erupt. But you don’t need to become a certified mediator to settle disputes. Here are nine tips for understanding human behavior and resolving conflicts with co-workers, employees and even customers.
06/01/2008
The turnover rate is high at your company. You’re even conducting exit interviews with every departing employee to find out what’s going on, but nobody talks. Chances are you’ve got some bad bosses. Maybe even some bullies. Only recently have scientists started looking at why cruel bosses thrive.