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Communication

Send tailored e-mails to deliver actionable health info

07/06/2009

When employees hunch over keyboards all day, all the motivational posters in all the break rooms of the world won’t improve their health. Health care giant Kaiser Permanente—a leader in designing wellness programs for other organizations—wondered what it could do to get its own staff to eat better and exercise more. Thus was born an innovative e-mail campaign that delivered big results.

Problem Solved: Real People … Real HR Solutions, July ’09

06/26/2009

This month’s collection of real-world quick tips from American business leaders, brought to you by members of The Alternative Board.

Office grapevine riper than ever? Aim for transparency

06/26/2009

More than half of HR professionals report that gossip and rumors have increased at their workplaces since the recession began, according to a SHRM study. And 23% say they’ve had to address more frequent “eavesdropping incidents.” The solution? The times call for stepped-up communication, says Steve Williams, director of research for SHRM. His suggestions:

Improve training via simpler PowerPoint slides

06/26/2009

Complicated visuals cause listeners to ignore your voice while trying to decipher the slide. Here are three rules for better PowerPoints:

Know the limits of employee free speech—no need to tolerate out-of-line protests

06/26/2009

Employees have the right to voice concerns and complaints about perceived workplace discrimination. But employers have rights, too. Employees don’t have the right to communicate their concerns in ways that are disruptive, insubordinate or that otherwise violate reasonable company policies. You can punish employees who don’t play by the rules.

Are you ill prepared? 13 steps to stay ahead of the H1N1 virus

06/26/2009

In the wake of April’s worldwide H1N1 virus pandemic scare, now is the time to make sure your organization has an effective pandemic plan in place. Although this spring’s immediate threat seems to have abated, public health officials warn that the virus could re-emerge in the fall. There are 13 steps you can take to deal with H1N1:

Host meetings that engage, inspire: 11 tips

06/26/2009

“A meeting is an event where minutes are taken and hours are wasted.” This old saying may be true in many cases, but it doesn’t have to be that way. A bit of preparation, discipline and solid follow-up can help you conduct more productive and focused meetings. Here are 11 guidelines.

Track all efforts to accommodate disabilities

06/11/2009

Employers have an obligation to engage with disabled employees in an interactive accommodations process. But exactly how do you go about proving you complied when the employee says you didn’t try to help? Your best approach is to track all your efforts to accommodate, including every contact with the employee, whether by phone, e-mail, memo or snail mail.

How to handle habitually late workers

06/09/2009

Employers expect employees to get to work on time. Occasional problems with traffic or family issues sometimes make employees late. But chronic tardiness is another thing altogether. While most employers track tardiness occurrences, they should do more. How?

10 steps to stress-free, lawsuit-free termination meetings

06/05/2009

Terminations are the hardest things HR professionals and supervisors have to do—and probably the most legally dangerous. One wrong word can trigger a lawsuit. To handle terminations well, you need to keep calm and communicate your message without escalating the tension. Here’s a 10-step process.