Communication

Resolving workplace conflict: 8 simple, smart strategies

07/06/2010

Many lawsuits result from relatively small, manageable disputes that weren’t dealt with directly, often because HR simply didn’t know what to do or feared making it worse. Here are my favorite strategies for dealing with disruptive conflict, based on the book Resolving Conflicts at Work by Kenneth Cloke and Joan Goldsmith.

Energize employees by asking them what they like to do

06/28/2010

People are just not satisfied with their jobs today. The Conference Board found in January that only 45% of Americans are satisfied with their jobs. Just 51% find their work interesting. One of the study’s authors concluded that workers “have to figure out what they should be doing to be the most engaged in their jobs and the most productive.” I say managers need to help them.

The fine art of persuasion: How to sell ideas to your staff

06/25/2010

In the workplace and the sporting world, teams that buy into their coach’s vision have a much better chance of success. How can you get your team all working toward the same goal—your goal? Start by following these four steps to build support:

Help create a more transparent workplace

06/22/2010

When times get tough, tough organizations get transparent. The more connected employees are with the financial big picture, the better they can generate revenue-boosting ideas. Is your C-suite boss seeking new ways to engage front-line employees by keeping them informed? Here’s how you can support his efforts.

Back-to-basics manager: Good for the bottom line

05/26/2010

If you want your organization’s employees to work more productively, pay more attention to them. During the economic crisis of 2009, the most effective business strategy turned out to be increased supervision and management of employees. Research by RainmakerThinking shows that organizations that combined three effective strategies during the recession had better financial results than others:

Go beyond ‘benefits brain dump’: Educate year-round

05/21/2010

For too many employers, “benefits education” consists of dropping an annual benefits statement in front of the workers and saying, “See you next year.” However, a new Hewitt Associates survey says U.S. workers’ biggest complaint about their employee benefits isn’t cost or access—it’s that employees don’t understand the benefits they already have. Here are inexpensive ways HR can educate employees year-round:

Checklist: 15 questions to ask employees in their first 60 days

05/18/2010

How’s that new hire fitting in? To find out, have managers meet with their new employees within the first 60 days. The goal: Discover what new hires like and dislike about the job and environment, see if the job meets their expectations and nip potential problems in the bud. These 15 questions can steer the conversation.

What do employees want from their managers?

05/14/2010

Inspiring leader … Quiet problem-solver … Compassionate mentor. Different employees crave different things from their managers. Unless you’re a mind reader, it’s impossible to know exactly what your staff wants from you. But a survey of 500 U.S. employees—published in the book, What People Want, by Terry Bacon—reveals what matters most to workers.

E-Mail and Internet Usage: Legal Risks & Sample Policy

05/11/2010

Employers have any number of legitimate reasons to monitor employees’ e-mail and Internet usage. Beyond personal productivity issues, you risk significant loss should an employee download a virus or other damaging software or engage in illegal activity conducted on company computers. Here’s a discussion of the risks, plus a sample policy …

5 keys to boosting participation in your health plan

04/27/2010

Innovative employers are applying five new principles when they talk to employees about health and health insurance. As you look for ways to encourage employees to be active, informed consumers of the health benefits you offer, see how many you can incorporate into your own communication plans.