Communication

Teams not getting along? Here’s how to fix it

06/07/2013

Some teams struggle to work together. Personalities clash, disagreements intensify and meetings turn into protracted turf battles. When groups become polarized, shake up the status quo. Here are some effective techniques to help teams regain their footing.

Understand the Millennials working in your midst

06/05/2013

Researchers who studied PricewaterhouseCoopers’ Millennial employees found that several factors are key to retaining today’s youngest workers and helping them succeed.

Hand out health exchange model notices by Oct. 1

05/23/2013

The U.S. Department of Labor has released model notices employers can use or adapt to tell employees about their options for buying health insurance through government-run state exchanges.

10 ways to increase use of your employee assistance plan

05/21/2013

Is your organization reaping the full financial benefits of having an employee assistance program? If your employees aren’t using it, probably not.

Boss’s letters fill book for Kaiser Permanente staff

05/14/2013

Kaiser Permanente Chairman and CEO George Halvorson has written enough letters to his staff to fill a book. His compilation of 101 letters has been published as KP Inside: 101 Letters to Us at Kaiser Permanente.

Collaborative owner keeps staff happy at N.J. Volvo dealer

05/10/2013

What works for employees of Cherry Hill Volvo in South Jersey? The attitude of the company’s owner. Workers at the 51-year-old Volvo dealership say the company’s president, Judith Krupnick, fosters a feeling of family in the workplace.

Overlooked retention tool: Show employees a future path

05/03/2013

Many employers are missing out on a simple, no-cost way to retain employees—communicate your promotions and promotion policies.

Emotional outburst? Respond with patience, calm

04/29/2013

Occasionally, we all have to deal with overly emotional employees. Handling them requires a mature and measured response, especially if it looks like you may have to discipline them.

Verizon workers teach each other via video

04/22/2013

Verizon invested nearly $400 million in the development, education and training of its employees last year, and spent $100 million in tuition assistance for more than 23,000 employees. But it’s the company’s employees themselves who may be teaching one another the most.

The art of giving negative feedback: A 7-step approach

04/09/2013

If employees are totally blindsided by poor reviews or terminations, they are much more likely to file lawsuits. But if workers receive coaching and progressive discipline, they’ll see the bad news coming a mile away, and they’ll have little reason or motivation to play the legal card. Follow this seven-step method whenever giving negative feedback: