Communication

Supervising difficult employees? Mend it, don’t end it

07/31/2013

Rather than ignoring tough situations or automatically getting rid of “difficult” employees, it’s better to learn techniques to effectively manage those situations.

Target misses mark with multicultural training

07/29/2013

Minneapolis-based retailer Target is scrambling to explain a training document that surfaced at one of its Northern California distribution centers. The document purports to tell supervisors how to interact with Hispanic employees—and in the process betrays some offensive stereotypes.

Is body odor a real disability?

07/07/2013

Q. Several employees have requested that we talk to another employee who, frankly, smells bad. I know she has medical problems. Can we ask her to do something about the odor or would that be discrimination based on disability?

To build high performance, remember the power of ‘Thank you!’

06/11/2013

In every workplace and on every team, all people have the innate desire to feel appreciated and valued by others. Leaders of teams—and team members themselves—should work to encourage a culture of appreciation.

Teams not getting along? Here’s how to fix it

06/07/2013

Some teams struggle to work together. Personalities clash, disagreements intensify and meetings turn into protracted turf battles. When groups become polarized, shake up the status quo. Here are some effective techniques to help teams regain their footing.

Understand the Millennials working in your midst

06/05/2013

Researchers who studied PricewaterhouseCoopers’ Millennial employees found that several factors are key to retaining today’s youngest workers and helping them succeed.

Hand out health exchange model notices by Oct. 1

05/23/2013

The U.S. Department of Labor has released model notices employers can use or adapt to tell employees about their options for buying health insurance through government-run state exchanges.

10 ways to increase use of your employee assistance plan

05/21/2013

Is your organization reaping the full financial benefits of having an employee assistance program? If your employees aren’t using it, probably not.

Boss’s letters fill book for Kaiser Permanente staff

05/14/2013

Kaiser Permanente Chairman and CEO George Halvorson has written enough letters to his staff to fill a book. His compilation of 101 letters has been published as KP Inside: 101 Letters to Us at Kaiser Permanente.

Collaborative owner keeps staff happy at N.J. Volvo dealer

05/10/2013

What works for employees of Cherry Hill Volvo in South Jersey? The attitude of the company’s owner. Workers at the 51-year-old Volvo dealership say the company’s president, Judith Krupnick, fosters a feeling of family in the workplace.