Communication

Choosing the right words: What to say when …

06/24/2019

Three tricky communication scenarios, and many solutions for them.

Head off a lawsuit with an apology?

06/19/2019

Some attorneys now advocate that an often-overlooked option of simply saying “I’m sorry” in certain situations may actually soothe feelings, and even defuse legal action.

6 common reasons bosses withhold praise

05/23/2019

Employees who are recognized for their efforts are generally contented—and contented employees rarely sue their employers. Train managers to beware these common excuses for withholding praise—and what to do instead.

HR comm practices raise information security risks

03/26/2019

Confidential employee information may be at risk because HR pros regularly use insecure technology to share it.

Channel your inner referee

02/21/2019

As a manager, you cannot stop workers from blowing their tops. But you can defuse their fury. Take these two steps.

How’s your onboarding process? Survey to find out

01/25/2019

Don’t just hope that your onboarding efforts are working. Wait 30 days after each hiring and then survey the employee on his or her experience on that first day.

Do this first to resolve conflict

12/21/2018

When you must mediate a conflict between co-workers or employees, before you do anything else, first decide if it is hot or cold.

Sound Bites: December ’18

12/01/2018

Whether in person or remotely, get all meeting attendees on the same page … How your receptionist can off insight in a group interview … Log off on the weekend … When to never apologize … Icebreaker: 10 things in common … How upper and lower case letters got their names

Avoid the perception of bullying: 8 do’s and don’ts

08/28/2018

The growth of anti-bullying laws, policies and public campaigns are making employees ultra-aware to potential bullying situations at work. For supervisors, that means it’s more important than ever to be alert to how your words and actions are being delivered … and received. Here are eight do’s and don’ts:

Burnout! Four main causes of employee stress, and what you can do about it

08/24/2018

You’ve put in the long hours to build a relationship with your team, and to better understand their strengths, weaknesses, motivators and goals for the future. While these are all key components to a successful relationship with your staff, it’s for naught if you can’t proactively prevent employee burnout.