01/09/2012
Slower economies tend to reduce employers’ incentives to say “thank you,” either with pay, perks or actions. Still, a 3% dip in the percentage of companies using recognition programs since 2008 doesn’t suggest a permanent decline, according to a survey by WorldatWork. Eight tips to create a recognition program that drives performance:
12/22/2011
American Airlines recognizes employees at five airports each quarter to promote friendly competition for better customer service. “Customer Cup” awards are categorized by market size, from largest to smallest stations according to flight activity.