12/21/2009
Business and vacation travel may be down, but American Airlines says customer satisfaction is up—and is rewarding about 71,000 employees for making it happen. The Fort Worth, Texas-based airline awarded $10.6 million—about $150 per employee—to staffers who helped the organization achieve its fourth-quarter 2009 customer satisfaction goals.
12/15/2009
Q. We have an employee out on unpaid FMLA leave. She said she wants to collect unemployment compensation. Is she eligible?