Didn’t know about customer harassment? Unless you were reckless, you won’t be liable

Under Title VII of the Civil Rights Act, employers are liable for the sexual harassment of their employees unless they have a solid no-harassment policy, a clear process for bringing harassment to management’s attention and a process to stop harassment as soon as possible. Employers must still try to prevent and stop the harassment, but employees are unlikely to win in court unless they can show that their employer recklessly permitted the customer harassment.