In places like Washington, D.C. and Philadelphia, most HR professionals have contingency plans for snow days–not earthquake days. But that’s what they faced this afternoon when a reported 5.8 magnitude quake centered in Virginia shook much of the mid Atlantic. Also today, Colorado experienced its biggest earthquake in 40 years.
As a result, some employers closed early and some employees were too skittish to return to their workstations. The Pentagon was evacuated and several other Washington landmarks were closed. Here is some advice for handling the HR issues of the day.
Establishing a Crisis Management Plan: 7 Key Pieces
The best response to an emergency should come before it even happens. Here are some tips for handling such situations:
1. Establish a procedure for notifying employees, suppliers, customers and clients in case of an emergency. Designate one person to handle media questions.
2. Scout out alternative locations and equipment before you need them. Such planning saved many Gulf Coast employers. Look into reciprocal arrangements with other businesses to share computers and work space.
3. Identify important business functions that must resume immediately. Determine what’s needed to restart them as quickly as possible.
4. Keep duplicates of both computerized and written records. Maintain copies of up-to-date inventory, customer lists and other important contacts in a secure off-site location. Create an “evacuation box” containing important documents that you may need to grab in case of emergency.
5. Plan escape routes, post them and give copies to employees. Designate a meeting place outside the building.
6. Ask suppliers, subcontractors and outsourcing partners if they have disaster plans and whether they test them. List alternate suppliers that have continuity plans.
7. Update your disaster plan as you upgrade technology. Make managers aware of your plan. Test safety features (fire alarm, first-aid kits, etc.) once a year.
For more details, read our report: Crisis Management: Set a Smart Policy Before Disaster Strikes
Online Tools: Updating Your Emergency Plan
The Society for Human Resource Management toolkit of resources
The U.S. government’s free online booklet, Emergency Management Guide for Business & Industry
OSHA’s web site — emergency-preparedness section
Also, a government Web site, www.ready.gov, offers downloadable posters, brochures and checklists that help individuals and businesses prepare.
Must You Pay Employees if You Close Up After an Emergency?
The rules on “to pay or not to pay” in such cases are similar to dealing with inclement weather. The rules differ based on whether the person is exempt or nonexempt…and whether you have to send the person home early–or just tell them not to come in for the day.
In this article, can find a handy flow chart to help you make the to-pay-or-not decision.